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Welch’s Mobile RV Repair ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our website or communicating with us. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

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Information We Collect

When you submit information through our website forms, request service, or communicate with us, we may collect the following information:

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• Name
• Phone number
• Email address
• Service location or address
• RV year, make, and model
• Vehicle Identification Number (VIN)
• Photos uploaded by customers related to service requests
• Service request details or repair descriptions

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We collect this information only for the purpose of providing RV repair services and communicating with customers.

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How We Use Your Information

The information you provide may be used to:

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• Schedule and coordinate service appointments
• Communicate regarding repair services or service requests
• Provide estimates or service updates
• Send invoices and payment links
• Respond to customer inquiries
• Maintain service records
• Improve our website and customer experience

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Text Messaging (SMS) Communications

Welch’s Mobile RV Repair may communicate with customers via text message regarding service-related matters. These messages may include:

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• Appointment confirmations and reminders
• Technician arrival updates
• Service estimates or approvals
• Repair status updates
• Invoice and payment notifications
• Follow-up communication regarding completed services

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Customers may opt in to text messaging through website forms or by directly communicating with our business.

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Message frequency varies depending on service activity. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP.

For assistance, reply HELP or contact us directly.

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Mobile information will not be shared, sold, or transferred to third parties or affiliates for marketing or promotional purposes.

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Payment Information

Welch’s Mobile RV Repair does not collect or store payment information through our website.

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Payments may be collected in person via cash or check, or electronically through payment links provided by QuickBooks. Payment processing and storage of payment information are handled securely by QuickBooks and their payment processing partners.

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Website Hosting and Third-Party Services

Our website is hosted on WIX, which provides website hosting, contact forms, and booking tools.

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We may also use third-party service providers to operate our business, including:

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• WIX (website hosting and form submissions)
• QuickBooks (invoicing and payment processing)
• Messaging platforms used for customer communication
 

These service providers only receive the information necessary to perform their services and are required to maintain the confidentiality and security of your information.

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Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website performance and understand how visitors use our site.

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We may use services such as Google Analytics to collect anonymous information including:

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• Pages visited
• Time spent on the website
• General geographic location
• Browser type or device information

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This information is used only for website performance and improvement purposes and does not personally identify visitors.

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Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, misuse, or disclosure.

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While we strive to protect your information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

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Children's Privacy

Our website and services are intended for adults. We do not knowingly collect or solicit personal information from children under the age of 13.

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If we learn that information from a child under 13 has been submitted, we will promptly delete that information.

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California Privacy Rights

Although Welch’s Mobile RV Repair operates primarily in Iowa, residents of California may have additional privacy rights under the California Consumer Privacy Act (CCPA).

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California residents may request information regarding the categories of personal data collected and request deletion of personal information we have collected about them.

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Requests may be submitted by contacting us using the information below.

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Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in business practices, legal requirements, or website functionality. Any updates will be posted on this page with the revised effective date.

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Contact Information

If you have questions about this Privacy Policy or how your information is used, please contact us:

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Welch’s Mobile RV Repair
Phone: 515-240-0020
Email: cody@welchsrvrepair.com